Revista de negocios y asuntos financieros

The Impact of Intellectual Capital on Firm Performance through Entrepreneurial Orientation: Moderating role of Knowledge Management

Abstract

Sarmad Ejaz*, Hamid Habib and Zeeshan Ahmed

The purpose of this research is to investigate the effect of intellectual capital on firm performance, with the moderating effect of strategic knowledge management and mediating effect of entrepreneurial orientation. 465 questionnaires were distributed among 155 branches and about three to four questionnaires were filled out from each bank. Each bank had an average of three employees with one branch manager and two senior managers. The respondents were selected on the basis of convenience sampling. The respondents had sufficient knowledge of the banks and had considerable experience in this area. The respondents were also quite knowledgeable about the various operational functions of the banks. Out of 465 distributed questionnaires, 315 questionnaires were returned which has a response rate of 67.74%. Out of the returned questionnaires, 15 questionnaires were not included because they did not contain the required information. This study is quantitative and such statistical technique is reviewed by any software. The data obtained from the questionnaire is analyzed with SPSS and AMOS software. The empirical analysis shows that intellectual capital has a significant positive impact on firm performance, Moreover; entrepreneurial orientation plays its mediating role between the three dimensions of intellectual capital and firm performance. Strategic knowledge management does not play a role between human capital and entrepreneurial orientation. While the other two dimensions of intellectual capital; structural capital and relational capital have a significant effect on firm performance when it is moderated by strategic knowledge management. In addition, there are many future directions in this study for participations and scholars. The limitations have also been discussed.